Shipping policy

Standard delivery is available to all customers nationwide within 3-5 days.

Note:

• Estimated delivery times may vary depending on traffic, weather, and other external factors.
• Shipping fees will vary depending on the distance between the warehouse and the delivery location.
• Detailed shipping fees will be displayed when placing your order.

1.For suppliers:

Suppliers and traders are responsible for providing complete and accurate relevant goods documentation, including:

• Sales invoice (if applicable).
• Certificate of origin, quality, or other licenses (for products requiring certification).
• Detailed information about the goods (including product code, quantity, weight, and special packaging requirements).
• Ensure the authenticity of the documents: All information in the documents must be accurate, truthful, and valid according to legal regulations.
• The supplier is legally responsible for the documents provided.
• Commitment to cooperating with reputable delivery partners, ensuring fast and safe delivery.

Track and update customer order status.

2.For Logistics units:

Complaint handling support: If any issues arise related to documents or goods.

The logistics unit will coordinate with the supplier to check, process, and provide timely information.

3.Responsibilities of the parties in case of lost documents:

In the event of document loss,

The logistics company must immediately notify the relevant parties to find an alternative solution.

If the documents cannot be recovered, they must cooperate in resolving the issue and assume responsibility according to the regulations and signed contract.